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May 27, 2019, 07:23:11 AM

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Author Topic: TVC - Jabba's sail Barge!!!!!  (Read 14476 times)

Darth Cujo

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Re: TVC - Jabba's sail Barge!!!!!
« Reply #360 on: April 20, 2019, 04:42:31 PM »

I contacted haslab directly. Didn't think to call hasbro canada.

And I agree about yak face. It would be a pain to deal with all the possible scammers. 
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Darth Cujo

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Re: TVC - Jabba's sail Barge!!!!!
« Reply #361 on: May 02, 2019, 09:25:50 PM »

Received this about a week ago regarding Yak Face. So far so good...

"We realize you’ve been waiting a while for resolution regarding your Yakface figure from Jabba’s Sail Barge.  We appreciate your patience and excited to share that we will receive very minimal replacement inventory, and expect to ship a replacement figure during the week of June 6th, maybe sooner.
 
You will receive an email shortly with a postage paid label to return your Yakface figure.  Please print this label and affix to any box and your return will be on its way back to us.  Once we receive your return, we will issue a replacement on or after June 6th."

I emailed them about my sail/rib insertion problem, so will see how they handle that. I really don't want to be a difficult customer, but this was an expensive item, and those damn ribs just will not insert into the sail. I already bent one of the ribs to the point is turned white from the stress.

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brianakarobin

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Re: TVC - Jabba's sail Barge!!!!!
« Reply #362 on: May 03, 2019, 10:01:08 AM »

Received this about a week ago regarding Yak Face. So far so good...

"We realize you’ve been waiting a while for resolution regarding your Yakface figure from Jabba’s Sail Barge.  We appreciate your patience and excited to share that we will receive very minimal replacement inventory, and expect to ship a replacement figure during the week of June 6th, maybe sooner.
 
You will receive an email shortly with a postage paid label to return your Yakface figure.  Please print this label and affix to any box and your return will be on its way back to us.  Once we receive your return, we will issue a replacement on or after June 6th."
Yay for a new Yak Face - congratulations!

I emailed them about my sail/rib insertion problem, so will see how they handle that. I really don't want to be a difficult customer, but this was an expensive item, and those damn ribs just will not insert into the sail. I already bent one of the ribs to the point is turned white from the stress.
Awesome - glad to hear that you will be getting a fresh Yak Face!
« Last Edit: May 04, 2019, 10:26:44 PM by brianakarobin »
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THE Mike™

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Re: TVC - Jabba's sail Barge!!!!!
« Reply #363 on: May 03, 2019, 04:03:13 PM »

I like that they're making people return the damaged ones. Guaranteed those that were trying to get a second to sell, will just "keep" their "damaged" ones.
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Darth Cujo

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Re: TVC - Jabba's sail Barge!!!!!
« Reply #364 on: May 03, 2019, 05:36:54 PM »

I figured they would. It's the right thing to do. They know how valuable that yak face is.

I will be eagerly anticipating my replacement once my old one goes into the mail though.
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jjreason

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Re: TVC - Jabba's sail Barge!!!!!
« Reply #365 on: May 05, 2019, 06:15:26 PM »

Might be worth exploring how much it would cost to track that package with the Hasbro-provided label.... just in case.
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Eradicator

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Re: TVC - Jabba's sail Barge!!!!!
« Reply #366 on: May 06, 2019, 11:17:04 AM »

Yeah, those ribs are sure tight. I was able to get mine in without breaking anything. It sure is nerve wracking though.
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Darth Cujo

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Re: TVC - Jabba's sail Barge!!!!!
« Reply #367 on: May 06, 2019, 01:27:02 PM »

Just got an email saying an order for a sail with ribs inserted has been placed.

Really been impressed with their customer service so far.
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