Having an interesting situation with a Hasbro Order. Wondering what your thoughts are. Ordered and received a 6" Boba Fett figure on Vintage Kenner Card.  I don't collect 6" normally but decided I wanted this particular one.   When I received the figure it had significant shipping damage - card was wrecked .  So I called Hasbro and they shipped out another one.   I got the second really quick but the second was damaged so much in shipping that the card was ripped, bent, crushed.   Neither carded figure would be purchased by any collector or parent giving a gift to a child due to the damage .   And the whole reason I made the purchase was to have Boba Fett on the Vintage figure, so the figure itself has little to no value to me.   The second call to Hasbro caught me off guard.  I was told the carded figure is not the product and only if the toy itself was damage could there be a claim.  I have been dealing with Hasbro for a long time and I have never encountered this with them before.   Considering the ever rising cost of their figures, the fact I am dealing direct with the company and the fact that obviously to the marketing team at Hasbro and all collectors we know the card back is a part of the product we are buying, I am questioning how I should move forward.   Has there been a change at Hasbro with new management and Hasbro now expects the customer to pay a ton of money and get severely damaged products and we should just be happy they allow us to buy their products.   Sort of got me questioning supporting Hasbro and maybe it's time to hang up the collecting hat.  I did politely suggest they should really look at the pictures of the product and I sent the pictures and a note explaining the damage.  This was done a week ago and I have not heard back.   My plan is to wait until Saturday and then call Hasbro to follow up if I have not heard from them since it will be over a week.  Since I don't collect 6" I am going to suggest, I return both Boba Fett figures and have them give me back my money.   This week I received 7 different 3.75" vintage card figures from Hasbro and they were all perfectly fine and I was happy to get the figures.  So I know they are capable of being a good supplier .