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July 31, 2021, 11:11:59 PM

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Author Topic: toysnowman.com  (Read 4246 times)

Toy Snowman

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Re: toysnowman.com
« Reply #15 on: August 22, 2020, 12:35:14 PM »

Been up for order already :)
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jmac

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Re: toysnowman.com
« Reply #16 on: August 24, 2020, 12:52:17 PM »

I see the Tantive play set is sold out now. Do you think you will have any more? I missed out!
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Toy Snowman

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Re: toysnowman.com
« Reply #17 on: August 31, 2020, 06:25:54 PM »

Yep just put some more up :)
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Darth Woo

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Re: toysnowman.com
« Reply #18 on: February 18, 2021, 01:19:42 PM »

I have to say that the customer service here is awesome.  I placed a new order and asked to have it added to my pre-order which hasn't shipped yet.  They told me what to do and that they would refund the shipping charges.

I expected that the refund wouldn't happen till after the items shipped, but nope, got the refund within hours.  Can't wait for the Bad Batch to show up but I just wanted to give a shout out that I'm quite impressed with Toysnowman so far.
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Wedge1021

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Re: toysnowman.com
« Reply #19 on: February 19, 2021, 10:23:51 PM »

^^^
Similar experience here! Very quick in responding as well.

My only complaint isn't even really against the store, but more Hasbro's distribution in general. Some pre-orders have been delayed a few months due to Hasbro cutting back on early shipments to him, and/or just flat out delaying stuff. But he is good at communicating those to you when asked, and also posts timely updates to his Facebook page. Seems to be a problem across the board, especially for smaller shops. Just the times we're in right now!
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Darth Woo

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Re: toysnowman.com
« Reply #20 on: June 02, 2021, 04:40:23 PM »

Finally got my first order from Toy Snowman today.  Very well packed.  Took a while, but it's not their fault as we know how crappy Hasbro distribution has been lately for the small stores.
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Wedge1021

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Re: toysnowman.com
« Reply #21 on: June 08, 2021, 12:36:03 PM »

I also got a shipment from TSM yesterday, 2 orders that I made about 6 months ago all packed up together in one nice box. As Darth Woo noted, not their fault Hasbro distribution takes so long to get stock out. Glad to have everything now, in mint condition. This is why you buy from a store that cares and not WM or Amazon whose employees seem to have competitions to see how badly they can mash your TVC cardbacks.
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Darth Woo

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Re: toysnowman.com
« Reply #22 on: June 10, 2021, 01:41:34 PM »

Just pre-ordered the new Snake Eyes and the Rogue One figures I wanted from them.

I passed on K2, Baze and Chirrut.  I also just realized all the promo pics of Baze on all sites are missing the right shoulder pauldron.  Hope that is just the painted proto and the released ones do have it.
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Goldenrod

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Re: toysnowman.com
« Reply #23 on: June 10, 2021, 02:13:47 PM »

Do you have to pay the moment you pass your pre-order or only once it ships?
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jjreason

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Re: toysnowman.com
« Reply #24 on: June 10, 2021, 02:33:38 PM »

I believe the card gets charged at the time you preorder. He is very good about refunding any automatic shipping charges that get added, especially if you include in the notes that you want to combine your items with another shipment later to save money.
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Wedge1021

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Re: toysnowman.com
« Reply #25 on: June 10, 2021, 02:58:27 PM »

I believe the card gets charged at the time you preorder. He is very good about refunding any automatic shipping charges that get added, especially if you include in the notes that you want to combine your items with another shipment later to save money.

Correct on all of this. He's very responsive and easy to deal with.
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Darth Woo

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Re: toysnowman.com
« Reply #26 on: June 10, 2021, 03:55:04 PM »

I used to not like that they charged up front, but all these smaller stores do that.  I personally prefer that as I don't need to worry about having enough to cover it when the pre-orders ship.

As others have said, they (he) are very responsive.  I put in the comments to combine with and older order and on the same day, I already see the shipping refund.
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jjreason

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Re: toysnowman.com
« Reply #27 on: June 11, 2021, 10:39:53 PM »

Received my combined shipment of 3 separate pre-orders today & once again everything is exactly right. Thank you again, Amir!  :u:
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